Three simple success cases showing how businesses used 2perks to collect feedback and grow their review presence without making their process complicated.
2perks team
February 6, 2026
Sometimes the biggest difference is not a new strategy, but a small system that people actually follow.
The three success cases below are simple. No magic tricks, no overnight transformations. Just businesses that made it easier for customers to share feedback, and then kept doing it consistently.
Maria's team runs trips with a lot of moving parts: confirmations, itinerary changes, and the kind of small details that decide whether a traveler feels taken care of or forgotten.
They were already getting positive messages from happy customers, but those messages rarely turned into public reviews. Before implementing automated emails, they were collecting about 2 reviews per month. By the time a trip ended, everyone was back to normal life. Asking for a review felt like one more thing to remember, and it often happened too late.
Their change was simple: after each trip ends, an automated email goes out with a short, friendly request. The goal was not to push people. It was just to make the next step obvious while the experience was still fresh.
Within 90 days, they went from 2 reviews per month to 15 reviews per month—a 650% increase. Just as importantly, private feedback submissions increased from 5 per month to 28 per month, giving the team actionable insights that helped them spot patterns and improve details that do not show up in a rating alone.
In a clinic, you do not get many second chances. Patients may leave happy, but that does not mean they will go home and write a review later.
Before adding the QR stand, the clinic was getting about 3 reviews per month, mostly from patients who remembered to write one days or weeks after their visit. Response time to any negative feedback averaged 5 days, which often meant small issues escalated before they could be addressed.
Dr. Erick wanted a process that felt natural at the end of an appointment. Something that worked even when the front desk was busy and the waiting room was full.
They placed a QR stand where patients could see it and added a quick review flow with filtering. The moment was right: the visit had just ended, the patient already had their phone, and the action was simple. Within 4 months, public reviews increased by 340%, from 3 per month to 13 per month.
The "filtering" part mattered too. Patients with a great experience could leave a public review. Patients who had concerns could still share feedback privately, which gave the team a chance to respond and improve without turning a small issue into a public argument. Response time to private feedback dropped from 5 days to 24 hours, allowing the clinic to resolve issues before they became public complaints.
Renovation work is built on trust. A potential client may love your portfolio, but they still want proof that you finish what you start and that the quality holds up.
Raul's company does great work, but review requests were inconsistent. Some clients were asked, others were not, and the timing depended on whoever remembered at the end of a long project. They were averaging 4 reviews per month, with gaps of several weeks between them.
They switched to an automatic follow-up after each project wraps up. The message was short, direct, and polite. It reminded clients of the work and made leaving feedback easy.
That consistency changed everything. Within 6 months, they went from 4 reviews per month to 18 reviews per month—a 350% increase. More importantly, those reviews became a quiet sales engine: new project inquiries increased by 45% in the same period, and Raul noticed that potential clients frequently mentioned seeing recent positive reviews during initial consultations.
None of these businesses changed who they are. They just made feedback easier to give and easier to manage.
If you want a next step, pick one moment in your customer journey where people are already satisfied, then make the action simple. The system does not need to be perfect. It just needs to run every time.