Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using 2perks ("Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

2. Description of Service

2perks provides a review management platform that enables businesses to:

• Collect and manage customer reviews and feedback
• Route negative reviews to internal feedback forms for resolution
• Direct reviews to external review platforms (Google Maps, Yelp, Trustpilot, etc.)
• Customize review collection forms and settings
• Access analytics and reporting on review submissions
• Offer rewards and incentives for customer feedback (premium features)
• Integrate review management into business workflows

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain and update your account information
• Represent a legitimate business or organization

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Using strong passwords and enabling two-factor authentication

4. Acceptable Use

4.1 Permitted Uses

You may use our Service for legitimate business purposes, including:

• Collecting and managing customer reviews and feedback
• Routing customer reviews to appropriate channels
• Customizing review collection forms and settings
• Generating reports and analytics on review submissions
• Offering rewards and incentives for customer feedback (where applicable)

4.2 Prohibited Uses

You may not use our Service to:

• Violate any laws, regulations, or third-party rights
• Distribute malicious software, viruses, or harmful content
• Engage in fraud or deceptive practices
• Harass, abuse, or threaten other users
• Impersonate any person or entity
• Interfere with or disrupt our Service or servers
• Attempt to gain unauthorized access to our systems
• Use the service for purposes other than intended
• Solicit fake, fraudulent, or incentivized reviews in violation of review platform policies
• Manipulate or artificially inflate review ratings

5. Data and Content

5.1 Your Content

You retain ownership of all content you upload or transmit through our Service. You grant us a limited license to process, store, and transmit your content solely for the purpose of providing our Service.

5.2 Data Processing

We process your data in accordance with our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents to process your customers' data, including review submissions and feedback.

5.3 Content Standards

All content, including reviews and feedback, must be:

• Truthful and not misleading
• Compliant with applicable laws and regulations
• Compliant with third-party review platform policies (Google, Yelp, Trustpilot, etc.)
• Respectful and not offensive or harmful
• Original or properly licensed
• Based on genuine customer experiences

5.4 Review Authenticity

You are responsible for ensuring that all reviews collected through our Service are authentic and comply with the policies of the review platforms to which they are directed. You must not:

• Create fake reviews or encourage others to do so
• Offer incentives in exchange for positive reviews in violation of platform policies
• Manipulate or filter reviews in a way that misrepresents customer experiences

6. Payment and Billing

6.1 Subscription Plans

Our Service is offered through various subscription plans with different features and usage limits. Pricing is available on our website and may be updated from time to time.

6.2 Payment Terms

• Payments are due in advance based on your selected billing cycle
• All fees are non-refundable unless otherwise specified
• We may suspend your account for non-payment
• You authorize us to charge your payment method automatically

7. Service Availability

We strive to maintain high service availability, but we cannot guarantee:

• 100% uptime or uninterrupted service
• Compatibility with all devices or systems
• Error-free operation
• Availability of all third-party review platforms at all times

We may perform maintenance, updates, or modifications that temporarily affect service availability.

8. Intellectual Property

8.1 Our Rights

We retain all rights, title, and interest in our Service, including:

• Software, algorithms, and technology
• Trademarks, logos, and branding
• Documentation and user guides
• Aggregated and anonymized data insights

8.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Service during your subscription period.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for third-party services or content
• You use our Service at your own risk

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your content or data

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

11.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Fail to pay required fees
• Engage in fraudulent or harmful activities
• Misuse the platform or its services

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We may delete your data after a reasonable period
• Outstanding fees remain due
• Certain provisions of these Terms survive termination

12. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by posting updated Terms on our website and sending email notifications. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

13. Governing Law and Disputes

These Terms are governed by applicable law. Any disputes will be resolved through good faith negotiations, and if necessary, through appropriate legal channels.

14. Contact Information

If you have questions about these Terms, please contact us: